FAQ

Frequently asked questions

What makes Twinkie Bubz baby sock shoes different from other baby shoes?

Our Sock Shoes are unique, they are basically like regular socks but is more sturdy and more protective of your child's feet. Our shoes are designed for maximum comfort for your child and super lightweight with no zippers, lace velcos or accessories to weight down on the previous movements. Our Sock Shoes are designed for all stages of your child's development: For Crawlers: it protects their little toes as they crawl around. For Walkers: it provides them with slip resistance for a more stable walk. For Toddlers: Its great too wear at playzones and daycare centres that don't allow shoes. There our sock shoes help keep their feet protected from bacteria.



I am not sure what shoe size to buy, can you help?

All babies and toddlers feet vary greatly in size, we suggest you refer to our sizing page for measurement details to ensure you purchase the perfect fit.



I have a question about delivery...

Our aim is to dispatch all order out within 1 business day of receiving full payment. We use Australia post and Sendle couriers to get our sock shoes out to customers as quickly as possible. Postage is a standard fee of $10 for orders under $100. Any orders of $100 + will be free of postage. For further details please visit Australia Post / Sendle Website for further details of Delivery Times.



My order has not arrived, what should I do?

Once your parcel is sent, we will send you an email with a tracking number to track your order online, any problems feel free to contact us! If your order has not been delivered after the estimated delivery time we suggest you check with your local post office to see if they are holding your parcel for you.



Oh no I have purchased the incorrect size!

It's fine don't stress! Simply send us an email to twinkiebubz@hotmail.com, requesting for an exchange of sizes. We will need to get back to you to confirm stock availability of the new size or design you have requested. Please note: For exchange of sizes, you will be responsible for postage fees. Please make sure that returns are packaged securely in a box and are posted using a traceable method (such as Registered Post).



What are Twinkie Bubz Sock Shoes made from?

The upper bit of the Sock Shoes are made with 80% high grade soft cotton for comfort, 18% spandex for flexibility and 2% Lyrca. Our Soles of the Shoes are made from Thermoplastic elastomer TPE (the same material that is used to make baby teethers) The rubber used in the soles of our sock shoes is safe (non-toxic certified) for babies to even bite or suck on.



Where are Twinkie Bubz products made from?

Our Sock Shoes orginated from Korea. The idea of Sock Shoes was Inspired by the Korean traditional shoes from the early 20th century, using similar lightweight concept with a more modern design & comfort for today’s children.



Can Twinkie Bubz Sock Shoes be worn outside?

Our baby sock shoes are recommended and ideal for indoor use, but can also be worn in dry light outdoor conditions. Please note there are holes underneath the soles, ensure your child does not wear outside on wet days or wet surfaces as it may soak in water.



How do I clean the Sock Shoes?

Our Sock Shoes are machine wash safe! When ready to wash, toss it in the laundry and it's done, making it convenient for us parents who have no time! For hand wash : Use cold water with a gentle detergent. Air Dry Only. For Machine Wash : (For those designs with ribbons and diamond beads, we suggest you put them in a Mesh Laundry bag) Use cold water (with colors) on gentle cycle. Air Dry Only. Do not use harsh detergents or bleach. Store in room temperature or cool area. Away from direct sunlight.